0521 Hair Salon – Terms & Conditions

By booking and receiving any service at 0521 Hair Salon, you agree to the following terms and conditions:

1. Appointments & Booking

• All promotions are strictly by appointment only. Walk-ins will not be entertained for promotional services.

• Stylist selection is not available for promotional packages unless otherwise stated.

• Bookings are subject to availability and may be rescheduled or cancelled at the discretion of 0521 Hair Salon.

2. Salon Rights

• 0521 Hair Salon reserves the right to:

  • Refuse service to any customer who displays inappropriate behavior or does not adhere to our policies.

  • Cancel or reschedule appointments without prior notice due to unforeseen circumstances (e.g., emergencies, stylist availability, salon maintenance, etc.).

  • Use photos or videos taken during your appointment for social media and marketing purposes, unless customers opt out before the service begins.

  • Modify or withdraw promotions at any time without prior notice.

3. Service Limitations

• Promotional prices do not include bleaching, color correction, or chemical treatments unless specifically stated.

• Additional charges will apply for:

  • Hair lengths exceeding mid-back

  • Additional product usage (e.g., extra tubes of color)

  • Requests for specific techniques or upgrades

4. Refunds & Redos

• All services are non-refundable once completed.

• We offer a 7-day grace period for minor adjustments if you are dissatisfied with your results. This excludes changes of mind or damage caused by external factors (e.g., self-styling, swimming, improper aftercare).

• Redos must be assessed and approved by our salon team.

5. Customer Responsibility

• Customers are responsible for disclosing all relevant hair history (e.g., previous bleaching, rebonding, perming, etc.) before any service begins.

• 0521 Hair Salon will not be liable for outcomes affected by undisclosed hair conditions or pre-existing damage.

• By proceeding with your appointment, you acknowledge and accept the risks involved with chemical or coloring treatments.

6. Liability Waiver

• 0521 Hair Salon shall not be held responsible for any allergic reactions, sensitivity, or damage resulting from services rendered when proper information was not provided by the customer.

• Customers agree not to pursue compensation for dissatisfaction arising from personal preferences, miscommunication, or misunderstandings after the service is completed.